Returns + Exchanges

Last Updated: September 7, 2026

At Pricehub.pk, we carefully inspect, verify, and pack every order before dispatch. However, if you receive a defective, damaged, incomplete, or incorrect product, we are here to assist you.

1. Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order if the product is defective, not functioning properly, damaged during delivery, different from the product you ordered, missing any included accessory, or appears to have been previously opened, repacked, or activated despite being sold as a new sealed product. All return or exchange requests must be reported within 7 days of delivery.

2. Delivery Time Inspection
Customers are advised to carefully check the package and product at the time of delivery. If you notice any issue while receiving your order, you may immediately return the product to the rider. Please do not accept a package that appears damaged, opened, or tampered with. If the product is accepted and an issue is discovered later, proper evidence will be required.

3. Defective Products
If your product is found to be defective, Pricehub.pk may provide a replacement with the same product/model (subject to availability) or another suitable solution after inspection. All defective products must be inspected by our team before any replacement, exchange, or refund is approved. If the reported issue is not confirmed during inspection, the product may be returned to the customer.

4. Incorrect Product Received
If you receive a product different from what you ordered, please contact Pricehub.pk within 7 days of delivery. After verification, we will arrange the return of the incorrect product and provide the correct product, subject to availability.

5. Damaged Product
If your order arrives physically damaged, please contact Pricehub.pk immediately. Share clear pictures and videos showing the condition of the package and product. We strongly recommend recording a complete unboxing video from the moment the package is received until the product is fully opened and checked. If the product is accepted without proper evidence, verification of damage may become difficult and the claim may not be approved.

6. Product Condition Requirements
For a return or exchange to be accepted, the product must be returned with its original packaging, all accessories, manuals, warranty cards, and included items. The product should not have customer-caused damage, misuse, or altered/tampered IMEI or serial numbers. The product must pass our inspection process. A return or exchange request may be rejected if the product has physical damage, missing accessories, missing packaging, or fails inspection.

7. Change of Mind Policy
Pricehub.pk does not accept returns or exchanges if a customer changes their mind, selects the wrong model, color, storage variant, or no longer wants the product. Customers are requested to carefully verify all product specifications before placing an order.

8. Warranty After Return Period
After the 7-day return/exchange period, any technical or manufacturing issue will generally be handled according to the manufacturer’s warranty policy, where applicable. Customers may be required to contact the relevant authorized brand service center.

9. How to Request a Return or Exchange
To request a return or exchange, contact Pricehub.pk Customer Support within 7 days of receiving your order. Provide your order number and details of the issue along with clear pictures and/or videos. Our team will review your request and, if approved, provide return instructions. Once the returned product is received and inspected, the replacement, exchange, or refund process will be initiated.

10. Inspection & Approval
All returned products are subject to inspection. If the reported issue is verified, Pricehub.pk will proceed with the applicable solution. If no valid defect is found, evidence is insufficient, or the product does not meet return requirements, the request may be rejected and the product may be sent back to the customer.

11. Refunds
If a refund is approved, the refund method and processing time will depend on the original payment method, banking/payment procedures, and verification requirements. Any refund conditions will be communicated before processing.

12. Important Notice
Please do not discard the original packaging until you have completely checked your product. For mobile phones, we recommend checking the display, cameras, charging, speakers, buttons, SIM/network connectivity, fingerprint/face unlock, and other major functions immediately after delivery.

Need Help?

If you receive a defective, damaged, or incorrect product, please contact Pricehub.pk customer support.

Pricehub.pk
WhatsApp / Phone: +92-3104757358